Did you know that a checked bag on an airline flight is still exponentially safer than a patient in an American Hospital? It is not very comforting to consider that a toothbrush has a better chance of reaching its destination than a patient has of leaving a hospital unscathed. This begs the question…why?
“What does it take to dramatically improve patient safety and service quality? It takes a host of new and different (and sometimes radical) methods centered on supporting the people on the front lines – those who actually take care of the patient. It takes a hospital like the one in this story: St. Michael’s. “St. Michael’s itself is fictional, but it is specifically designed to show how the ideal healthcare environment would look and feel. Are all the methods and ideas and organizational characteristics in use at St. Michael’s largely in use in real institutions? Not yet, though many are in the process of being adopted, and some are already producing wonderful results.
“But the bottom line is this: What St. Michael’s represents is an achievable paradigm, and if we can’t imagine what constitutes truly safe and collegial hospitals, we can’t build them.”
- John J. Nance, JD
This book is a one-of-a-kind, eye-opening narrative chronicling the incredible transformational journey of St. Michael’s Memorial Hospital . John Nance created this hospital to give healthcare the benefit of an experimental “laboratory” where vision, ideas, dialogue and action connect synergistically to illustrate what healthcare could, and ultimately must, do in order to realize the ultimate in patient safety and quality care.
Even though the characters and the hospital John Nance created are fictitious, the problems they face down and the solutions they develop and adopt are all too real. It will only take one visit to Nance’s St. Michael’s to leave everyone in healthcare with an understanding of why no one has ever put all the pieces of the safety and quality puzzle together before.
Although many of the pieces have been known in healthcare circles for some time, vital elements of the solution have been missing…the picture incomplete. St. Michael’s incredible journey confirms that completing the picture requires implementing the bedrock-basic cultural and systemic principles that every high-risk institution must instill as their foundation of safety and quality. It is those very principles that the aviation industry paid such a tragically bloody price to discover that prove to be the missing pieces and the new foundation of St. Michael’s safety and quality renaissance.
This book is much more than merely a great story. In these pages John Nance has challenged healthcare with an intensely urgent call to action. He has provided a guide on how to break free of the destructive cultural foundations of the past, and a comprehensive education about the realities of what it will take to make America’s hospitals the safest and highest reliability organizations in the world.